Patient and Visitor Services
Located on Level 1, the Gift Shop has jewelry, magazines, greeting cards, snacks, balloons, toiletries, flowers, sleepwear and other gift items. Contact the Gift Shop at 202-715-4196.
Gift shop hours:
- Monday – Friday 8 a.m. – 9 p.m.
- Saturday – Sunday 9 a.m. – 9 p.m.
The interfaith chapel is located on Level 1 and open 24-hours a day. Religious books are available through the Spiritual Care department at 202-715-5329.
Banking Services (ATM)
The George Washington University Hospital offers patients and visitors 24-hour access to an automated teller machine (ATM) in the main lobby and just outside the gift shop on the first floor.
Flowers are delivered daily to the nursing stations and brought to patient rooms.
Our staff, along with hospital volunteers, has arranged a collection of books and magazines available for use. Please call 202-715-4195 to have a hospital volunteer bring the library cart to your room.
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements also can be made for a sign language interpreter to assist a hearing-impaired patient.
Senior Advantage Program
Senior Advantage is a special membership program for people age 65 and older. As an inpatient, a Senior Advantage member receives VIP services including a private room, when available, a gourmet meal, a plant (delivered Monday – Friday), the daily newspaper and a coupon to the cafeteria for visiting family members or friends. A lifetime membership in the program costs a one-time fee of $10 per individual or $15 per couple.
Guest Internet Service
All patients, visiting family members and friends using a personal laptop with wireless capability can be connected to GW Hospital's wireless network free of charge. Internet use is subject to terms specified in GW Hospital's Acceptable Use Policy.
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed.
Medicines received in the hospital are reviewed and then prepared. The pharmacist screens your medications to guard against potential drug interactions or allergy concerns. Once discharged, your prescriptions can be filled by the pharmacy of your choice. For your convenience, an outpatient pharmacy is located nearby in the Medical Faculty Associates (MFA) building at 22nd and I Streets. The MFA pharmacy is open Monday - Friday from 8:30 a.m.- 5:30 p.m.
Valuables or Lost Items
The hospital permits patients to bring and use personal clothing and possessions; however, patients are encouraged to leave their valuables, such as jewelry and large amounts of cash, at home for safekeeping. The hospital will not be responsible for the loss, damage or theft of personal items brought to the hospital. Patients arriving at the hospital with valuable possessions will be encouraged to send them home with a family member or friend for safekeeping. Depending on the patient’s state of consciousness, that determination may be made by either the patient or caregiver. Only patients with no known next of kin, or patients who are unconscious and alone, will be permitted to store items in the Security Department. If you lose something, immediately notify your nurse, who will report the loss to Security. All found items should be brought to Security.
A patient’s medical record is property of GW Hospital. The patient does not automatically receive a copy of his/her medical record upon discharge from the hospital. Medical records must be completed by all physicians involved in the patient’s care prior to being copied and released to the patient. This process can take up to 30 days. The patient may receive a copy of his/her medical record, upon completion, for a fee. Patient-related information may also be released to a physician or medical facility for follow-up care of the patient when needed, free of charge. We encourage patients to request medical record information at least 10 days prior to any follow-up care. GW Hospital has contracted with HealthPort to process your request for medical records. Medical Record Information is processed and mailed within 7-10 business days.
HealthPort — 202-715-4376
- Open weekdays, 8 a.m. - 5 p.m.
Medical Records Department — 202-715-4376
- Open daily, 8 a.m. - 5 p.m.
Mamava Lactation Suites
GW Hospital is the first and only hospital in D.C. to offer Mamava lactation suites for our caregivers and visitors. Mamava suites provide breastfeeding women with a private space to pump or through freestanding lactation pods.
They are self-contained, mobile pods with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump, and a door that can be locked for privacy. The 4-foot by 8-foot pod is meant for individual use, but can fit more than one person, as well as mothers with babies and other children in tow.
The suites are located on the first floor near the radiology waiting area and on the fourth floor, near the back elevators. Mamava Original pods can be located and unlocked with the free Mamava app and proprietary Bluetooth-enabled SmartLock.
To learn more about Mamava, visit Mamava's website.