Patient Safety

In the interest of safety and security, patients are encouraged to remain on their assigned floors. Patients should not leave the floor without permission from the nurse.

Furthermore, regulatory agencies prohibit inpatients from entering the cafeteria or gift shop. Due to safety, risk management and patient care concerns, patients are prohibited from leaving the building for any reasons except to obtain scheduled medical services while escorted by hospital personnel.

Calling Your Nurse

All rooms, except those in the Intensive Care and Psychiatric Units, are equipped with an intercom system that can be used day or night. Patient bathrooms also are equipped with an emergency call system. 

Your Hospital Bed

Hospital beds can be adjusted by using the controls on the beds. The beds are equipped with side rails that must be raised while you are asleep or sedated. Please call your nurse for assistance.

Please stay in bed after you have been prepared for the night. Strange surroundings and sleeping medications may create a hazard if you get out of bed. 

Room Temperature

All rooms in the hospital are centrally heated and air-conditioned. If the temperature in your room is not comfortable, please notify the nursing station on your unit.

Patient Meal Services

Please use our meal preparation and delivery system called At Your Request—Room Service Dining® to order your meals. 

Simply dial 3663 (FOOD) to place your order with one of our room service operators between 6:30 a.m. and 6:30 p.m. Your room service operator will ensure that your dietary restrictions and nutritional needs are met and that you follow any special diet your physician may prescribe. Each meal is individually prepared and delivered to your room within 60 minutes. You may also pre-order your meals in advance by calling at any time between 6:30 a.m. and 6:30 p.m.

Meal trays are available for your guests at a cost of $5 for breakfast and $7 for lunch or dinner. Before ordering via our At Your Request meal service, guests should first purchase a meal voucher from the cashier in the cafeteria. 

If we can provide you with any additional assistance, service or information, please do not hesitate to call us at 3663 (FOOD) and ask to speak with a member of our management team. We welcome your comments and suggestions on how to improve our service. Our food and nutrition staff is dedicated to achieving your complete satisfaction.

Our certified registered dietitians are here to support you throughout your stay. We are proud to offer a contemporary menu featuring a variety of healthy options for breakfast, lunch and dinner. Our carefully crafted menu is designed to help you in your recovery. We are pleased to also offer a number of vegan, vegetarian and gluten-free meals to fit your needs and preferences.

View the patient menu >


Color television sets are provided in each room for your enjoyment and can be controlled through your intercom system. Please be considerate of others in their use.

Download the channel list >


Please give your telephone number to friends and family so they can dial you directly. Outgoing calls can be made at any time. Incoming calls can be received only between 7 a.m. – 10 p.m. If you do not want to receive phone calls, inform the nurse, who will arrange to restrict your calls.

To make a local call: Dial 9 and the ten-digit number.

To make a long distance call or toll call: Dial 9 + 0 + area code and the number. (Long distance calls cannot be charged to your room. You can use a telephone calling card or make a collect call.)