Patient and Visitor Services

Gift Shop

Located on Level 1, the Gift Shop has jewelry, magazines, greeting cards, snacks, balloons, toiletries, flowers, nightgowns and other gift items. You may contact the Gift Shop at 202-715-4196

Gift shop hours:

  • Monday – Friday  8 a.m. –  9 p.m.
  • Saturday – Sunday  9 a.m. – 9 p.m.

Interfaith Chapel

The interfaith chapel is located on Level 1 and open 24-hours a day for you and your visitors. Religious books are available through the Spiritual Care department at 202-715-5329.

Banking Services (ATM)

The George Washington University Hospital offers patients and visitors 24-hour access to an automated teller machine (ATM) in the main lobby and in the Emergency Department waiting area on the first floor.

Notary Public

The services of a notary are available free of charge for patients. For information, call 202-715-4167 during business hours.


Flowers are delivered daily to the nursing stations and then brought to patient rooms.

Library Cart

Our staff, along with hospital volunteers, has arranged a collection of books and magazines that are available for your use. Hospital volunteers can bring the library cart to your room, at your convenience. Please call 202-715-4188 for this service.


A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements also can be made for a sign language interpreter to assist a hearing-impaired patient.

Senior Advantage Program

Senior Advantage is a special membership program for people age 65 and older. As an inpatient, a Senior Advantage member receives VIP services including a private room, when available, a gourmet meal, a plant (delivered Monday – Friday), the daily newspaper and a coupon to the cafeteria for visiting family members or friends. Other program benefits include discounts on prescriptions and medical alert programs.

Members also receive invitations to health screenings and seminars for senior adults. A lifetime membership in the program costs a one-time fee of $10 per individual or $15 per couple.
Learn more information about the Senior Advantage program >

Guest Internet Service

Stay connected during your visit to GW Hospital! Bring your own personal laptop with wireless capability and we will connect you to our wireless network, free of charge. This service is available to all patients, visiting family members and friends. Internet use is subject to terms specified in GW Hospital's Acceptable Use Policy.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed.


Every medicine that you receive in the hospital is reviewed first and then prepared. The pharmacist screens your medications to make sure there is no potential for drug interactions and to see that you are not given any drug to which you might be allergic. Once you are discharged, your prescriptions can be filled by the outpatient pharmacy.

Valuables or Lost Items

The hospital permits patients to bring and use personal clothing and possessions; however, patients are encouraged to leave their valuables, such as jewelry and large amounts of cash, at home for safekeeping. The hospital will not be responsible for the loss, damage or theft of personal items brought to the hospital. Patients arriving at the hospital with valuable possessions will be encouraged to send them home with a family member or friend for safekeeping. Depending on the patient’s state of consciousness, that determination may be made by either the patient or caregiver. Only patients with no known next of kin, or patients who are unconscious and alone, will be permitted to store items in the Security Department. If you lose something, immediately notify your nurse, who will report the loss to Security. All found items should be brought to Security.

Medical Records

A patient’s medical record is property of GW Hospital. The patient does not automatically receive a copy of his/her medical record upon discharge from the hospital. Medical records must be completed by all physicians involved in the patient’s care prior to being copied and released to the patient. This process can take up to 30 days. The patient may receive a copy of his/her medical record, upon completion, for a fee. Patient-related information may
also be released to a physician or medical facility for follow-up care of the patient when needed, free of charge. We encourage patients to request medical record information at least 10 days prior to any follow-up care. GW Hospital has contracted with HealthPort to process your request for medical records. Medical Record Information is processed and mailed within 7-10 business days.

Release of Information

Monday - Friday
8 a.m. - 5 p.m.

General Information

Open Daily
8 a.m. - 5 p.m.

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The George Washington University Hospital is owned and operated by a subsidiary of Universal Health Services, Inc.(UHS), a King of Prussia, PA-based company, that is one of the largest healthcare management companies in the nation.          

The George Washington University Hospital

900 23rd Street, NW
Washington, DC 20037

© 2015 The George Washington University Hospital. All rights reserved.

Note:The information on this Web site is provided as general health guidelines and may not be applicable to your particular health condition. Your individual health status and any required medical treatments can only be properly addressed by a professional healthcare provider of your choice. Remember: There is no adequate substitution for a personal consultation with your physician. Neither The George Washington University Hospital , or any of their affiliates, nor any contributors shall have any liability for the content or any errors or omissions in the information provided by this Web site.            

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