Hospital Fees and Bills
Your daily room rate includes many items such as meals and maintenance of the room. Charges for special services ordered by your physician, such as x-rays, laboratory tests, the provision of blood products and medications, as well as operating room and anesthesia charges, are listed separately.
Your attending physician’s fee and any consulting physicians’ fees will not be included in your hospital bill; these physicians will bill you separately. If your physician is a member of the medical center’s full-time clinical staff of the GWU Medical Faculty Associates, Inc. you will receive a bill from that group. You can expect a final bill approximately seven days after discharge.
A financial counselor, located in the admitting department, is available to you and your family or friends Monday through Friday, 9 am – 4 pm. If you have questions concerning your bill, please contact the Patient Accounting Department at 202-715-4905.
Under District of Columbia law, The George Washington University Hospital must make its services available to all people in the community. GW Hospital is not allowed to discriminate against a person because of race, color, religion, national origin, sex, gender identity or expression, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, physical handicap, source of income, or place of residence or business, or because a person is covered by a program such as Medicare or Medicaid.
GW Hospital is also required to provide a reasonable volume of services without charge or at a reduced charge to persons unable to pay. Ask Admissions (202-715-4050) or the Business Office (202-715-4905) if you are eligible to receive services either without charge or at a reduced charge. If you believe that you have been denied services or consideration for treatment without charge or at a reduced charge without a good reason, contact hospital administration (202-715-4500) and call the District of Columbia State Health Planning and Development Agency (202-442-5955).
If you want to file a complaint, forms are available from the State Health Planning and Development Agency.
Patient Satisfaction Surveys
You may be contacted by Press Ganey, which has been hired by the hospital to conduct regular confidential surveys of patients who have received services at the hospital. The results of these surveys are used to enhance the quality of care provided to patients, as well as to allow the hospital to improve its services. Should Press Ganey contact you, please know that your answers will be kept confidential and will be presented to hospital management only as part of a composite of all other responses.