Keisha Mullings-Smith, Director of Patient Experience

Keisha Mullings Smith, Director of Patient Experience GW HospitalKeisha Mullings-Smith was appointed Director of Patient Experience of the George Washington University Hospital in September 2012.

Ms. Mullings-Smith joined GW Hospital in August 2011 with over 10 years of professional experience in patient relations, advocacy, and regulatory compliance.  Prior to this appointment, Ms. Mullings-Smith served as the Hospital’s leader in Patient Advocacy.  She has been integral in leading GW Hospital’s initiatives in patient experience.

Ms. Mullings-Smith received a Bachelor of Arts with a focus in Human Communications & Culture from Howard University and is currently completing dual Masters degrees in Healthcare Business Administration and Project Management at The George Washington University School of Business.

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The George Washington University Hospital is owned and operated by a subsidiary of Universal Health Services, Inc.(UHS), a King of Prussia, PA-based company, that is one of the largest healthcare management companies in the nation.          

The George Washington University Hospital

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