Concierge Service
The Concierge, located on the first floor, can provide information about many services including parking, transportation and directions to aid in your hospital visit and for the comfort of your visitors. In addition, the Concierge can arrange for a variety of services, including notary public, taxicabs and flower delivery. You may contact our Concierge at 202-715-4977.

Best Upon Request
Best Upon Request offers a variety of services including information on area hotels, restaurants, dry cleaning, salon services and business services and making reservations at local attractions or events. While you're in the hospital, Best Upon Request can make pick-ups and deliveries for you and take care of your important errands and chores. Best Upon Request is located on the first floor next to the gift shop. This service is free, and patient's costs are for expenses only. You may contact Best Upon Request at 202-715-4978.

Gift Shop
Located on Level 1, the Gift Shop has jewelry, magazines, greeting cards, snacks, balloons, toiletries, flowers, nightgowns and other gift items.
Gift shop hours:

• Monday – Friday  8 a.m. –  9 p.m.
• Saturday – Sunday  9 a.m. – 9 p.m.

Interfaith Chapel
The interfaith chapel is located on Level 1 and open 24-hours a day for you and your visitors. Religious books are available through the Spiritual Care department at 202-715-5329.

Transportation
If you need to make special transportation arrangements, we have a preferred rate with a sedan and limousine service. Please contact 202-715-4194 for assistance during business hours.

Banking Services (ATM)
The George Washington University Hospital offers patients and visitors 24-hour access to an automated teller machine (ATM) in the main lobby and in the Emergency Room waiting area.

Notary Public
The services of a notary are available free of charge for patients. For information, call 202-715-4194 during business hours.

Flowers/Mail
Flowers are delivered daily to the nursing stations and then brought to patient rooms. Please call Best Upon Request at 202-715-4978 if you have outgoing mail or need stamps.

Library Cart
Our staff, along with hospital volunteers, has arranged a collection of books and magazines that are available for your use. Hospital volunteers can bring the library cart to your room, at your convenience. Please call 202-715-4188 for this service.

Hearing-Impaired
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements also can be made for a sign language expert to assist a hearing-impaired patient.

Senior Advantage Program
Senior Advantage is a special membership program for people age 65 and older. As an inpatient, a Senior Advantage member receives VIP services including a private room, when available, a gourmet meal, a plant (delivered Monday – Friday), the daily newspaper and a coupon to the cafeteria for visiting family members or friends. Other program benefits include discounts on prescriptions and medical alert programs.

Members also receive invitations to health screenings and seminars for senior adults. A lifetime membership in the program costs a one-time fee of $10 per individual or $15 per couple. Learn more information about the Senior Advantage program.

Guest Internet Service
Stay connected during your visit to GW Hospital! Bring a laptop computer with wireless capability and you will be able to connect to our wireless network, free of charge. This service is available to all patients, visiting family members and friends.

Fire Drills
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed.

Medications
Every medicine that you receive in the hospital is reviewed first and then prepared. The pharmacist screens your medications to make sure there is no potential for drug interactions and to see that you are not given any drug to which you might be allergic. Once you are discharged, your prescriptions can be filled by the outpatient pharmacy.

Valuables or Lost Items
The hospital permits patients to bring and use personal clothing and possessions; however, patients are encouraged to leave their valuables, such as jewelry and large amounts of cash, at home for safekeeping. The hospital will not be responsible for the loss, damage or theft of personal items brought to the hospital. Patients arriving at the hospital with valuable possessions will be encouraged to send them home with a family member or friend for safekeeping. Depending on the patient’s state of consciousness, that determination may be made by either the patient or caregiver. Only patients with no known next of kin, or patients who are unconscious and alone, will be permitted to store items in the Security Department. If you lose something, immediately notify your nurse, who will report the loss to Security. All found items should be brought to Security.