Concierge Service
The Concierge, located on the first floor, can provide information about many services including parking, area hotels, transportation, restaurants and directions to aid in your hospital visit and for the comfort of your visitors. In addition, the Concierge can arrange for a variety of services, including notary public, taxicabs, foreign and sign language interpreters, dry cleaning, salon services, flower delivery, business services and reservations at local attractions or events. You may contact our Concierge at (202) 715-4977.

Gift Shop
Located on Level 1, the Gift Shop has jewelry, magazines, greeting cards, snacks, balloons, toiletries, flowers, nightgowns and other gift items. Gift shop hours:

Monday – Friday	8:30 a.m. – 9:00 p.m.
Saturday – Sunday	9:00 a.m. – 8:00 p.m.

Interfaith Chapel
The interfaith chapel is located on Level 1 and open 24-hours a day for you and your visitors. Religious books are available through the Spiritual Care department at 202-715-5329.

Transportation
If you need to make special transportation arrangements, we have a preferred rate with a sedan and limousine service. Please contact (202) 715-4194 for assistance during business hours.

Banking Services (ATM)
The George Washington University Hospital offers patients and visitors 24-hour access to an automated teller machine (ATM) in the main lobby and in the Emergency Room waiting area.

Notary Public
The services of a notary are available free of charge for patients. For information, call (202) 715-4194 during business hours.

Mail and Flowers
Mail and flowers are delivered daily to the nursing stations and then brought to patient rooms. Please call Volunteer Services at (202) 715-5310 if you have outgoing mail. Stamps may be purchased from the Gift Shop.

Library Cart
Our staff, along with hospital volunteers, has arranged a collection of books and magazines that are available for your use. Hospital volunteers can bring the library cart to your room, at your convenience. Please call (202) 715-5310 for this service.

Hearing-Impaired
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements also can be made for a sign language expert to assist a hearing-impaired patient. For assistance, call Volunteer Services at (202) 715-5310. (Weekends, evenings and holidays, call the Nursing Supervisor at (202) 715-5330.)

International Medicine Program
The George Washington University Hospital created the International Medicine Program to serve the medical needs of international patients in the DC metropolitan area and abroad. The Department can provide you with a personal liaison to assist you with language interpretation, scheduling, medical second opinions, cost estimates and insurance settlements. Additionally, our staff gladly will assist you and your family or friends with air and ground transportation, hotel accommodations and leisure recommendations. Please contact (202) 715-5100.

Senior Advantage Program
Senior Advantage is a special membership program for people age 65 and older. As an inpatient, a Senior Advantage member receives VIP services including a private room, when available, a gourmet meal, a plant (delivered Monday – Friday), the daily newspaper and a coupon to the cafeteria for visiting family members or friends. Other program benefits include discounts on prescriptions and medical alert programs.

Members also receive invitations to health screenings and seminars for senior adults. A lifetime membership in the program costs a one-time fee of $10 per individual or $15 per couple. For more information about the Senior Advantage program call (202) 715-4263.

Guest Internet Service
Stay connected during your visit to GWU Hospital! Bring your own personal laptop with wireless capability, and we will connect you to our wireless network, free of charge. This service is available to all patients and visiting family members and friends. The IT Department will provide your logon information and all accounts will be active for 72 hours. Accounts are created between Monday and Friday, 7 a.m. – 4 p.m., and are activated within 3 hours. Accounts requested after 4 p.m. will be created the next business day. Patients or family members can call 202-715-GWEB (4932) to request Wi-Fi access.

TV Channels and Programming
To make the hospital stay more pleasant, a television is provided for each patient. For those who may be sharing a room, we ask that you respect the needs of others by keeping the volume low. Available channels:

Channel	Station	Channel	Station
3	WUSA	12	ABC Family
4	ABC 7 News	13	Fox 5 News
5	AMC	14	WDCA
6	USA	17	CNN
8	TBS	18	The CW Washington
10	TLC	20	Animal Planet
11	The Discovery Channel	31	Health TV

Safety and Security
We care about your health and safety. While you are in the hospital, please take an active role in your care. Here are several things you can do to help provide for your safety:

• Remain on your assigned unit unless escorted by a hospital employee.
• Participate in our hand hygiene program “It’s okay to ask.”
• Make sure your nurse or doctor confirms your identity, and checks your wristband or asks your name, before administering any medication or treatment.

Fire Drills
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are here, please remain in your room and do not become alarmed.

Medications
Every medicine that you receive in the hospital is reviewed first and then prepared. The pharmacist screens your medications to make sure there is no potential for drug interactions and to see that you are not given any drug to which you might be allergic. Once you are discharged, your prescriptions can be filled by the outpatient pharmacy:

GW Medical Faculty Associates Pharmacy
22nd and I Streets, NW - Ground Floor
202-741-3600
Monday – Friday
8:30 a.m. – 5:30 p.m.
Closed on weekends and holidays

Valuables or Lost Items
The hospital permits patients to bring and use personal clothing and possessions; however, patients are encouraged to leave their valuables, such as jewelry and large amounts of cash, at home for safekeeping. The hospital will not be responsible for the loss, damage or theft of personal items brought to the hospital. Patients arriving at the hospital with valuable possessions will be encouraged to send them home with a family member or friend for safekeeping. Depending on the patient’s state of consciousness, that determination may be made by either the patient or caregiver. Only patients with no known next of kin, or patients who are unconscious and alone, will be permitted to store items in the Security Department. If you lose something, immediately notify your nurse, who will report the loss to Security. All found items should be brought to Security.